1. Use 2-3 times a week depending on desired results. Mix a small amount of Matcha Clay Mask with water to form a paste. Ratio tips: 1 tablespoon powder with ½ teaspoon water.  
2. Apply Matcha Clay Mask evenly with application brush leaving eyes and nostrils clear.  
3. Relax for 5-10 minutes as the Matcha Clay Mask begins to dry. Rinse off with water and moisturise as usual. Any excess clay can be used on the neck and décolletage.

Australia Post have advised our team that there is extended delays due to record volumes of orders. This is Australia Wide. You may not see visibility on your tracking, but rest assured Australia Post will continue moving their parcels as fast as they can.

Thank you for your patience.

To Track Your Order click here!

Regular Post:

• FREE for orders over $50 

• $6.95 for orders under $50 

• 1-6 Business Days (for more accurate delivery times, this depends on your location - click here) 

• Every Parcel With Tracking Information!

• If you have any concerns about your order, please contact us immediately and one of our customer service representatives will be of assistance

Express Post:

• $9.95 for all orders under $50

• $4.95 for orders over $50

• 1-3 Business Days (depending on your location click here) 

• All orders are usually dispatched within 24 Hours of Payment (excluding Saturdays, Sundays and public holidays. If an order needs more than 1 business day handling we will contact you ASAP)

• We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address   

Australia Post Collection Point:

• Select a convenient and free local collection point from more than 4,500 locations Australia-wide

• Locations include supermarkets, pharmacies, Post Offices and 24/7 Parcel Lockers with Australia Post Collect.

• In the checkout, choose the “Collection Point” tab and type in your suburb to see available locations near you.

• Your order will be delivered to your chosen location and you’ll receive an email or text notification when it is ready to collect.

You may experience an additional waiting period for despatch and delivery during peak periods, sale events and uncontrollable weather events. 

Australia Post Tracking App

Same Day and Saturday delivery

We offer both Same Day Delivery (Mon-Fri) and Saturday Delivery through Australia Post.

The price for the service is as follows:

• $9.95: Tonight between 6pm-10pm (due to the current high volume of parcels, delivery may be later than 10pm)

• $11.95: Saturday between 1pm-6pm

Please note any deliveries for Saturday must be placed before 1.30pm Friday. 

This feature is only available for Sydney-metro residential addresses. Unfortunately, this service is not available for commercial property. Customers will need to make sure their contact details including phone number is provided for these orders as this will ensure a smooth process, this is a mandatory field required.

Any orders placed after the 1:30 pm cut off time will be either automatically swapped to express postage or will be dispatched the following business day. If under any circumstances, your order is delayed you will be contacted immediately with a solution.

Warehouse or QVB/Miranda Salon Pick Up

Don’t want to wait for your items to be delivered? Why not pick up from our Caringbah Warehouse, Sydney QVB Salon or Westfield Miranda Salon.

• Caringbah Warehouse: 5-7 Resolution Drive, Caringbah NSW 2229

• Sydney QBV Salon: Queen Victoria Building, 95-97-LG1/76/455 George St, Sydney NSW 2000

• Westfield Miranda Salon: Level 2, 2098/600 Kingsway, Miranda NSW 2228

If the order cannot be fulfilled, head office will contact you as soon as possible. 

Shipping to New Zealand

All Standard parcels are sent with Seko Logistics and can take 3-8 business days to arrive. 
These times are reflective of metro areas only and additional days will be required for areas outside. This is excluding any delays in dispatching the order in which the customer will be notified.

Please Note: Due to Covid-19, international parcels may experience delays that are out of our hands.

The rates are weight based and are displayed in the below table:

Standard Parcels:

The maximum weight limit is 7.5kg, any order over will require more than one shipment.

Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise. 

Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas. 

Please Note: Due to Covid-19, international parcels may experience delays that are out of our hands.

All parcels are subject to a 5kg weight limit and all parcels above the specified weight limit will not be able to sent out as one shipment. For parcels that exceed the weight limit, please contact us and we may be able to make arrangements for a single delivery, however we make no guarantee.

Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise.

Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas.  Depending on which country you are shipping too, you may have to pay additional customs clearance charges. These additional charges for customs clearance is the recipients’ responsibility. Us a sender has no control over these charges so we advise you to contact your customs authority if you have any concerns.

Our international shipping rates are displayed at checkout. 

Oz Hair and Beauty gladly accept change of mind returns on products that you have purchased from us, as long as it is within 120 days. The product needs to be unopened, unused and in original packaging.

• All products are genuine and come with the manufacturer’s warranty.

• For all Hair Appliance items is it recommended to go through the manufacturer directly for faster support. Before returning a Hair Appliance please speak to our customer service team.

• Please contact the customer service team before returning your item.

For any further enquiries please contact us: 

• Email: enquiries@ozhairandbeauty.com

• Live Chat

• Phone: 1300 403 035

Goods on which a change of mind return is not available; 

• Sexual Wellness range 

• Menstrual cups 

• Consumable Products