Last updated: 21 August 2026
Oz Hair and Beauty Pty Limited (ACN 137 915 809) trading as Oz Hair and Beauty, together with our subsidiaries and related bodies corporate (we, us or our), collects, stores, uses and discloses personal information in the course of carrying on our business, including operating our stores and salons, our website and apps, and providing our goods, services and loyalty program.
We are committed to protecting your personal information and to handling it in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This Privacy Policy explains what personal information we collect, how we handle it, and how you can access it, correct it or make a complaint.
This Privacy Policy applies to personal information we collect through all of our channels, including our website (ozhairandbeauty.com), our mobile experiences, our physical stores and salons, our contact centre, social media, and our marketing and loyalty programs.
Personal information
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information or opinion is true and whether or not it is recorded in a material form.
Sensitive information is a subset of personal information (for example, information about your health) and attracts additional protections under the Privacy Act. We do not generally collect sensitive information. If we ever need to collect sensitive information, we will only do so with your consent or where we are otherwise permitted to by law.
The kinds of personal information we collect and hold
Consistent with providing our goods, services and loyalty program, the types of personal information we may collect and hold include:
You do not have to identify yourself, or you may use a pseudonym, when dealing with us where it is lawful and practicable to do so. In many cases, however, if you do not provide the personal information we ask for, we may not be able to provide our goods, services or loyalty program to you, or process your order.
How we collect personal information
We collect personal information in a number of ways, including:
Where we collect personal information about you from a third party, we take reasonable steps to ensure you are made aware of the matters set out in this Privacy Policy.
The purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes connected with our business, including to:
We will not use or disclose your personal information for a secondary purpose unless that purpose is related to the primary purpose of collection and you would reasonably expect the use or disclosure, you have consented, or the use or disclosure is otherwise permitted or required by law.
How we disclose personal information
We may disclose personal information to:
We require our service providers to handle personal information consistently with the Privacy Act and only for the purposes for which we engage them.
Direct marketing and how to opt out
Where permitted by law, we may use and disclose your personal information to send you marketing communications about our goods, services, offers and loyalty program by email, SMS, post, and through digital and social media advertising.
You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in any of our marketing communications or contacting us at privacy@ozhairandbeauty.com. Once you opt out, we may still contact you with communications necessary to provide our goods and services to you (for example, order and delivery confirmations).
Cookies and tracking technologies
When you use our website and apps we, and our service providers and partners, use cookies, pixels, tags, software development kits and similar technologies to make our site work, remember your preferences, understand how our site is used, measure the performance of our marketing, and deliver personalised content and advertising.
You can manage or disable cookies through your browser settings and, where available, through the cookie preferences tool on our website. If you disable cookies, some parts of our website may not function properly.
Overseas disclosure
Some of the service providers and partners we use to operate our business are located, or store data, outside Australia, or use infrastructure located overseas. As a result, your personal information may be disclosed to, or accessible from, overseas recipients.
The countries in which these recipients are likely to be located include the United States, Canada, New Zealand and the countries in which our cloud, e-commerce, marketing and support providers operate their infrastructure.
Before disclosing personal information to an overseas recipient, we take reasonable steps in the circumstances to ensure that the recipient handles your personal information consistently with the Australian Privacy Principles.
Data security
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification and disclosure. These steps include technical, physical and organisational measures appropriate to the sensitivity of the information.
No method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the details below.
Notifiable data breaches
We are subject to the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act. If we become aware of a data breach, we will assess it promptly. Where a breach is likely to result in serious harm to any individual whose personal information is involved, and we have not been able to prevent that likely harm through remedial action, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
Automated decision-making
We use technology to help us personalise your experience, tailor marketing, operate our loyalty program, and detect and prevent fraud and misuse. Where we use computer programs to make, or substantially assist in making, decisions that use your personal information and could significantly affect your rights or interests, we will provide information about that automated decision-making in accordance with the Privacy Act. If you have questions about how a decision affecting you was made, you can contact us using the details below.
Retention, access and correction
We retain personal information only for as long as it is needed for the purposes for which it was collected, to provide our goods and services, or to meet our legal, accounting or reporting obligations. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.
We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, up to date and complete. If you believe personal information we hold about you is inaccurate, out of date or incomplete, you may ask us to correct it, and we will not charge you for making or actioning a correction request.
You may also ask us to provide you with access to the personal information we hold about you, and we will respond to your request within a reasonable period, and in most cases within 30 days. There is no charge for making an access request. We may charge a reasonable fee to cover the cost of giving you access (for example, for retrieving and copying information), and we will not charge you until you have confirmed you wish to proceed. In some circumstances we may be permitted by law to decline a request for access or correction, in which case we will explain why and how you can respond.
Please direct all requests for access and correction to privacy@ozhairandbeauty.com.
Government identifiers
We do not use or disclose government-related identifiers (such as a tax file number or driver licence number) as our own identifier of you, except where permitted or required by law.
Children
Our website and services are not directed at children. We do not knowingly collect personal information from children without the involvement of a parent or guardian. If you believe we have collected personal information from a child without appropriate consent, please contact us so we can address it.
Changes to this Privacy Policy
We may review and update this Privacy Policy from time to time to reflect changes in our practices or the law. The current version will always be available on our website and the date of the latest revision is shown at the top of this policy. We encourage you to review this Privacy Policy periodically. Where changes are significant, we will take reasonable steps to bring them to your attention.
Complaints
If you believe we have breached the Privacy Act or the Australian Privacy Principles, or you have a concern about how we have handled your personal information, please contact our Privacy Officer using the details below. We will acknowledge your complaint, investigate it, and respond to you within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
Contacting us
If you have any questions about this Privacy Policy, or would like to access or correct your personal information or make a complaint, please contact us: