The Problem: Dry or chemically over processed or damaged hair

Shipping Within Australia

Regular Post:

• FREE for orders over $50 

• $6.95 for orders under $50 

• 1-6 Business Days ( usually arrives within 2 business days) 

• Every Parcel With Tracking Information!

• If you have any concerns about your order, please contact us immediately and one of our customer service representatives will be of assistance

Express Post:

• $9.95 for all orders

• 1-3 Business Days ( usually arrives within 1 business day) 

• Tracking available

• All our parcels are shipping via Australia Post 

• All orders are usually dispatched within 24 Hours of Payment*

• Orders may require 1 business day handling

• *excluding Saturdays, Sundays and public holidays. If an order needs more than 1 business day handling we will contact you ASAP

• All orders are Safe Dropped

We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct address

On-Demand Tonight and Saturday Delivery 

We have recently launched both Same Day Delivery and Saturday Delivery through Australia Post.

The price for the service is as follows:

• $12.45: Tonight between 6pm-9pm

• $14.45: Saturday between 1pm-6pm

This feature is only available for Sydney-metro residential addresses. Unfortunately, this service is not available for commercial property. Customers will need to make sure their contact details including phone number is provided for these orders as this will ensure a smooth process, this is a mandatory field required.

Any orders placed after the 1:30 pm cut off time will be either automatically swapped to express postage or will go out as placed for the following day. If under any circumstances, your order is delayed you will be contacted immediately with a solution.

Shipping To New Zealand

All parcels sent to New Zealand are shipped via Express shipping and should take between 3-5 business days. This is excluding any delays in dispatching the order in which the customer will be notified. The rates are as follows:

• $14.95 for Parcels under 2kg

• $24.95 for Parcels under 5kg

All parcels above the specified weight limit will not be able to sent out as one shipment.  Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise. 

Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas. 

Our international shipping rates are shown in the boxes below. All international shipping is shipped through Australia Post International services and can take up to 14 business days depending on your location. All parcels above the specified weight limit will not be able to sent out as one shipment.   Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise. Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas.  Depending on which country you are shipping to, you may have to pay additional customs clearance charges. These additional charges for customs clearance is the recipients’ responsibility. Us a sender has no control over these charges so we advise you to contact your customs authority if you have any concerns.

*Europe 1: France, Netherlands, Sweden, Germany, Norway, Switzerland,, Spain, Monaco and Italy. *Europe 2: Albania, Austria, Belgium, Bosnia And Herzegovina, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Macedonia, Malta, Montenegro, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Slovenia, South Africa, Turkey and Ukraine    

The following brands are unable to be sold outside of Australia:

1. Olaplex

2. Cloud Nine

3. Moroccanoil 

4. Brazilian Blowout

5. Denman Brushes

6. Evo 

7. Featherjet

8. Lakme

7. MOP

8. Neuma

9. Reuzel 

10. Retinol - X 

11. Skincare LDEL Cosmetics

12. Verb

Returns policy and warranty

• All products are genuine and come with the manufacturer’s warranty. Every product has a different warranty period. Please phone us if there are any queries.

• We do accept returns within 120 days of invoice date 

• Change of Mind returns are accepted, however there is a $9.95 restocking fee and buyer is responsible for return postage and re-postage  

• All items need to be in original condition, or else the refund/return will not be granted 

• On the rare occasion a good appears to be faulty, we will have it assessed once sent back and we will cover the return postage and re-postage

• We under no circumstances accept returns on a used hair appliance 

• Hair appliances will only be accepted as a return if the product has not been opened, used and it is in original packaging 

• We will not refund a hair appliance that has been sent back to us, if it has been opened used and not in re-sellable condition and the buyer will be responsible for the postage cost back