1. Place the Scent Stems into the Glasshouse Fragrances metal vessel (sold separately), ensuring it's placed on a flat surface away from open windows or vents. 

2. Replace your Scent Stems every 30 days to refresh your fragrance or to increase their strength. After 30 days the Scent Stems can be placed in recycling with other paper products.

Shipping within Australia

All parcels are shipped from our warehouse in Sydney, NSW, from postcode 2229 and all orders are Safe Dropped. 

Regular Post:

• FREE for orders over $50 

• $6.95 for orders under $50 

• 1-6 Business Days (for more accurate delivery times, this depends on your location - click here) 

• Every Parcel With Tracking Information!

• If you have any concerns about your order, please contact us immediately and one of our customer service representatives will be of assistance

Express Post:

• $9.95 for all orders

• 1-3 Business Days (depending on your location click here) 

• Tracking available

• All our parcels are shipped via Australia Post 

• All orders are usually dispatched within 24 Hours of Payment (excluding Saturdays, Sundays and public holidays. If an order needs more than 1 business day handling we will contact you ASAP)

• We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address

Australia Post Collection Point:

• Select a convenient and free local collection point from more than 4,500 locations Australia-wide

• Locations include supermarkets, pharmacies, Post Offices and 24/7 Parcel Lockers with Australia Post Collect.

• In the checkout, choose the “Collection Point” tab and type in your suburb to see available locations near you.

• Your order will be delivered to your chosen location and you’ll receive an email or text notification when it is ready to collect.

You may experience an additional waiting period for despatch and delivery during peak periods, sale events and uncontrollable weather events. 

Same Day and Saturday delivery

We offer both Same Day Delivery (Mon-Fri) and Saturday Delivery through Australia Post.

The price for the service is as follows:

• $12.45: Tonight between 6pm-9pm

• $14.45: Saturday between 1pm-6pm

Please note any deliveries for Saturday must be placed before 1.30pm Friday. 

This feature is only available for Sydney-metro residential addresses. Unfortunately, this service is not available for commercial property. Customers will need to make sure their contact details including phone number is provided for these orders as this will ensure a smooth process, this is a mandatory field required.

Any orders placed after the 1:30 pm cut off time will be either automatically swapped to express postage or will be dispatched the following business day. If under any circumstances, your order is delayed you will be contacted immediately with a solution.

Shipping to New Zealand

All parcels sent to New Zealand are done so through Seko Logistics. We offer both standard shipping and express services. Express parcels can take up to  5 business days to arrive whereas standard can take between 6- 12 business days. These times are reflective of metro areas only and additional days will be required for areas outside. This is excluding any delays in dispatching the order in which the customer will be notified.

Please Note: Due to Covid-19, international parcels may experience delays that are out of our hands.

The rates are weight based and are displayed in the below table:

The maximum weight limit is 7.5kg, any order over will require more than one shipment.

Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise. 

Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas. 

All international parcels are shipped through the Australia Post International services. For accurate delivery times please insert your country and postcode here, with our address being Caringbah, 2229. All delivery times shown are in business days and we will not accept refunds or returns for deliveries made outside of these days.

Please Note: Due to Covid-19, international parcels may experience delays that are out of our hands.

All parcels are subject to a 5kg weight limit and all parcels above the specified weight limit will not be able to sent out as one shipment. For parcels that exceed the weight limit, please contact us and we may be able to make arrangements for a single delivery, however we make no guarantee.

Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise.

Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas.  Depending on which country you are shipping too, you may have to pay additional customs clearance charges. These additional charges for customs clearance is the recipients’ responsibility. Us a sender has no control over these charges so we advise you to contact your customs authority if you have any concerns.

Our international shipping rates are displayed at checkout. 

The Oz Hair and Beauty Customer Service team and available Mon-Fri 9-5pm for any enquiries regarding products.

Please do note that without being able to see you in person, we cannot make any guarantees that the recommended product will be 100% effective.

• All products are genuine and come with the manufacturer’s warranty. Every product has a different warranty period. Please phone us if there are any queries.

• We gladly accept returns on products that you have purchased from us, as long as it is within 120 days

• We do not offer exchanges on any of our products.