Shipping within Australia

All parcels are shipped from our warehouse in Sydney, NSW, from postcode 2228

Regular Post:

• FREE for orders over $50 

• $6.95 for orders under $50 

• 1-6 Business Days (for more accurate delivery times, this depends on your location - click here) 

• Every Parcel With Tracking Information!

• If you have any concerns about your order, please contact us immediately and one of our customer service representatives will be of assistance

Express Post:

• $9.95 for all orders

• 1-3 Business Days (depending on your location click here) 

• Tracking available

• All our parcels are shipped via Australia Post 

• All orders are usually dispatched within 24 Hours of Payment (excluding Saturdays, Sundays and public holidays. If an order needs more than 1 business day handling we will contact you ASAP)

• Orders may require 1 business day for handling. 

• All orders are Safe Dropped 

We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address

You may experience an additional waiting period for despatch and delivery during peak periods, sale events and uncontrollable weather. 

On-demand night and Saturday delivery

We have recently launched both Same Day Delivery and Saturday Delivery through Australia Post.

The price for the service is as follows:

• $12.45: Tonight between 6pm-9pm

• $14.45: Saturday between 1pm-6pm

This feature is only available for Sydney-metro residential addresses. Unfortunately, this service is not available for commercial property. Customers will need to make sure their contact details including phone number is provided for these orders as this will ensure a smooth process, this is a mandatory field required.

Any orders placed after the 1:30 pm cut off time will be either automatically swapped to express postage or will go out as placed for the following day. If under any circumstances, your order is delayed you will be contacted immediately with a solution.

Shipping to New Zealand

All parcels sent to New Zealand are done so through Australian Post services. We offer both standard shipping and express services. Express parcels can take up to 3 business days to arrive whereas standard can take up to 5 business days. These times are reflective of metro areas only and additional days will be required for areas outside. This is excluding any delays in dispatching the order in which the customer will be notified.

The rates are weight based and will be displayed upon 

The maximum weight limit is 10kg, any order over will require more than one shipment.

Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise. 

Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas. 

All international parcels are shipped through the Australia Post International services. For accurate delivery times please insert your country and postcode here, with our address being Miranda, 2228. All delivery times shown are in business days and we will not accept refunds or returns for deliveries made outside of these days.

All parcels are subject to a 5kg weight limit and all parcels above the specified weight limit will not be able to sent out as one shipment. For parcels that exceed the weight limit, please contact us and we may be able to make arrangements for a single delivery, however we make no guarantee.

Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise.

Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas.  Depending on which country you are shipping too, you may have to pay additional customs clearance charges. These additional charges for customs clearance is the recipients’ responsibility. Us a sender has no control over these charges so we advise you to contact your customs authority if you have any concerns.

Our international shipping rates are displayed at checkout.

The following brands are unable to be sold outside of Australia:

1. Olaplex

2. Cloud Nine

3. Moroccanoil 

4. Brazilian Blowout

5. Denman Brushes

6. Evo 

7. Featherjet

8. Lakme

7. MOP

8. Neuma

9. Reuzel 

10. Retinol - X 

11. Skincare LDEL Cosmetics

12. Verb

Returns policy, and warranty

• All products are genuine and come with the manufacturer’s warranty. Every product has a different warranty period. Please phone us if there are any queries.

• We do accept returns within 120 days of invoice date 

• Change of Mind returns are accepted, however there is a $9.95 restocking fee and buyer is responsible for return postage and re-postage  

• All items need to be in original condition, or else the refund/return will not be granted 

• On the rare occasion a good appears to be faulty, we will have it assessed once sent back and we will cover the return postage and re-postage

• We under no circumstances accept returns on a used hair appliance 

• Hair appliances will only be accepted as a return if the product has not been opened, used and it is in original packaging 

• We will not refund a hair appliance that has been sent back to us, if it has been opened used and not in re-sellable condition and the buyer will be responsible for the postage cost back