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Oz World Terms and Conditions

  • Oz World is a credit-based system where the user can earn credit back on every purchase made online and in-store.
  • Oz World is currently only available at and valid only for Australian residents only.
  • Oz Hair and Beauty reserves the right to change these terms and conditions without any notice.
  • Joining Oz World requires the creation of an account with Oz Hair and Beauty. An account can be created via the account page and requires your email, first name and last name.
  • Anyone can join Oz World with a valid email address. Only one account can be made per customer, any other accounts will be closed, and all credit will be forfeited.
  • Oz VIP are entitled to a base credit earn rate on all purchases made online and in-store at Oz Hair and Beauty. Oz Royalty members will receive a 2x multiplier on all credit earned at Oz Hair and Beauty. 
  • Credit is earned on the monetary portion of goods purchased online and in-store at Oz Hair and Beauty. All shipping charges, parcel insurance and other administration charges (i.e., restocking fees) are excluded from Oz World credit.
  • Only one voucher may be applied to one order at the time of checkout. Vouchers cannot be used with any other promotional or discount code.
  • Once the user has redeemed credit for a voucher on the Oz World dashboard, it cannot be converted back to credit.
  • In the event where the user has redeemed multiple vouchers, they cannot be combined or merged to create one voucher.
  • Any friend referred to Oz Hair and Beauty must be a new customer who has not placed any orders with Oz Hair and Beauty previously.
  • A referred friend must place one order with a value greater than $50 before any discount for the existing customer to receive their credit.
  • Credit owed to a referring customer are applied to the referring customers account within 7 days of a successful referral.
  • A referred order being marked as delivered by the courier will be deemed as a successful referral.
  • If a customer that has been referred has not used any referral code for their order, we are unable to apply any referral award for this. 
  • A customer can complete up to 50 successful referrals in the calendar year. 
  • All discounts for referred contacts exclude Hair Appliances, Bundles & The Ordinary.
  • All credit earned online and in-store at Oz Hair and Beauty will expire after 12 months of date earned.
  • Any unused credit cannot be extended, redeemed for cash, or exchanged.
  • Credit cannot be transferred between accounts.
  • Credit can be redeemed for vouchers that can be used at the checkout online and in-store at Oz Hair and Beauty. Vouchers are pre-set to values of $5, $10, $20, $30, $40, and $50.
  • Vouchers issued by credit redemption must be used in full. We cannot provide cash or re-issue vouchers for any unused balances of an Oz World voucher. For example, if you have a $50 Oz World voucher and you place an order for $40, the $10 balance on the voucher will be forfeited and cannot be returned to your account. 
  • Where a customer is entitled to a refund for their order and credit has already been redeemed, the value of the credit will be deducted from the refund total.
  • The Oz World loyalty program can be retracted at any time without notice by Oz Hair and Beauty.
  • Oz Hair and Beauty reserves the right to cancel any credit, vouchers, or loyalty account where the user is deemed fraudulent.
  • In the event of the Oz World loyalty program being retracted, Oz Hair and Beauty reserves the right to withdraw any outstanding credit, unused vouchers, or loyalty accounts.
  • Oz Hair and Beauty reserves the right to modify, amend or edit the credit rate for all online and in-store orders placed at Oz Hair and Beauty. This may happen without notice.