Oz World FAQs

How do I join Oz World?

Joining Oz World is simple, and we can’t wait to reward you for shopping at Oz Hair and Beauty. To join Oz World, you must have an account with Oz Hair and Beauty. Simply login or create an account here and head to your Oz World rewards page to join.

I've already purchased from Oz Hair and Beauty, can I still join Oz World? 
If you are an existing customer, you will need to have an account before joining Oz World. If you are an existing customer without an account, you will be able to create one here before joining our loyalty program.

I’m not subscribed to receive emails, can I still join Oz World?
You will not receive any communications regarding your loyalty membership if you are not subscribed to receive emails from Oz Hair and Beauty.

Where can I view the Oz World Terms & Conditions?
The Oz World Terms & Conditions can be viewed here.

How do I earn credit?
You’ll automatically receive credit on all purchases made online and in-store at Oz Hair and Beauty. Credit are added to your account 7 days after your order has been confirmed. If you have not received your credit after receiving your order, please contact our friendly customer service team.

How can I redeem my credit?
You can redeem your credit in the account page or at the checkout when placing your order. Once you’ve accumulated enough credit, you can redeem your credit for vouchers. Note only one voucher can be redeemed at the checkout so please ensure you’re redeeming the maximum possible value before continuing.

I’ve recently completed a service or made a purchase at an Oz Hair and Beauty salon or skin clinic; will I receive credit for my spend?
Yes, you will receive credit for these services. The credit are applied dependant on your tier and will still take up to 7 days to be available in your account. 

Do I need to do anything to earn credit with my purchase?
No, credit will be applied to your account automatically account 7 days after your order has been confirmed. Please note you must be logged in and a member of Oz World to earn credit with your purchase. If this time has passed and you still have not received the credit, please contact our friendly customer service team.

I’ve made a purchase but haven’t received my credit yet. When will I receive my credit?
Credit will be applied to your account automatically account 7 days after your order has been confirmed as long as you have joined Oz World. If this time has passed and you still have not received the credit, please contact our friendly customer service team.

I’ve redeemed my credit for multiple vouchers. Can I redeem more than one on my order?
No, only one voucher can be redeemed at the checkout so please ensure you’re redeeming the maximum possible value before continuing.

How can I check my credit balance?
Your credit balance is available on your account page. Missing credit? Please note, credit are applied to your account automatically after 7 days of placing your order.

Are there any exclusions when redeeming vouchers?
Yes, all vouchers at Oz Hair and Beauty exclude Dyson however you will receive  credit on all products purchased online from Oz Hair and Beauty.