Customer Care

Using Shopback to place an order

Earning Qantas Points for your order

Using the HER gift card

How to purchase and use your E-Gift Card Voucher

Placing a phone order

Hair and Beauty product recommendations

What is a Virtual Hair, Skin & Beauty Consultation?

Using live chat on our site

Are your products genuine?

Are your products cruelty free/vegan?

Trade discount or wholesale account information

Price matching

Warranty periods

Gift wrapping

Corporate orders

Product Ingredients

Product or brand requests