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Is my Click & Collect order ready?

If you have selected Click & Collect for your order from our QVB Salon or Caringbah Warehouse and you have placed the order before 12.30pm Mon-Fri,
your parcel will be ready for collection on the same day after 3.30pm at your preferred location.

  • Click & Collect options are Mon-Fri dispatch on business days only, excluding Public Holidays

When your order is ready for collection you will receive an email notification. 

Please DO NOT come to collect your parcel prior to receiving this email notification as your order will not be ready to collect. 

If you are unsure if your order is ready for collection, please call our customer service team on 1300 403 035 as they will be able to advise you of your order status. 

Please click here to view our tracking page, where you will be able to enter your details and view the status of your order.

If you do not meet the 12.30pm cut off time then your order will be ready for collection the following business day. 

If the order cannot be fulfilled, head office will contact you as soon as possible.