Change of Mind Return
Change of mind returns are accepted at Oz Hair and Beauty, however the buyer is responsible for return postage. We also offer an option of a full store credit or refund for the item once returned in a resaleable condition.
The returned product needs to be unopened, unused and in original packaging. If the returned product is not in this condition, you will be denied a store credit/refund and the product will be returned to you with an extra shipping charge of $4.95.
Please select your products carefully as we are unable to facilitate store credit/refunds for change of mind returns that have been used and are not suitable for you.
Special consideration is taken in regard to returns for an allergic reaction to the product or if the item may be faulty.
Please note for returns for allergic reactions/possible faulty items the product will need to be assessed by both our team and the brands supplier, as we need to follow a specific procedure for these types of returns.
For more information on Skin Reactions/Allergy Issues and Faulty items please follow our returns link Click here
RETURNS - What To Do:
1. Contact us
If you would like to return product, please fill out the returns form here and our Customer Service Team will be in contact with you shortly.
Please ensure you send through photos of the product, with a detailed description as this makes the process much easier and faster for you!
2. We will contact you
One of our amazing customer service representatives will contact you within 24 - 48 hours via email with instructions on how to return this to us along with a pre-paid returns link if eligible.
3. Pack up your product and send it back to us
Once you have been given instructions and/or a returns label, please pack your item up carefully with substantial packaging inside so it can reach us without damages.
Please feel free to reuse the Oz Hair and Beauty box or bag your order was sent in to make this easier!
Please print off your return label if one is give to you and stick this on to the front of your box, (if you are using your original box, please ensure ht new label is covering the old one)
Finally, drop your parcel off at an Australia Post in a post office box or directly at a Australian Post Outlet and email us through the tracking number so we can keep up to date with this!
4. What happens next?
We will get in contact with you as soon as this is received back at our warehouse,
This can take up to 7 business days for metro areas and even longer for regional and/or remote areas.