My parcel is Lost in Transit

If you think your parcel may be lost in transit, 

please follow the steps listed below to find the latest update of your parcels status- 

 

To find your tracking number you can look this up via our tracking page, where you will be able to enter your details and view the status of your order and tracking details- click here ,

or you can click on the email tracking link sent to you when your order was dispatched or copy and paste your tracking number into the correct postal service being used to deliver your parcel. 

 

Make sure the tracking number and address details are correct. 

 

Once your tracking number has been searched in the system the latest updates will show for your parcel. 

 

Please check here to see if your parcel has been updated to ‘delivered’ or if it is saying ‘awaiting collection from your LPO’ 

 

If your parcel is still showing as ‘processing’ or ‘delayed’ or has not had any further updates for 5 or more business days,

or is past the ETA date for delivery please contact our customer service team via our live chat or call us on 1300 40 30 35 or email enquiries@ozhairandbeauty.com, so we can launch an investigation into this with the postage service.