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Confirmation of parcel delivery

When your order has been dispatched from our warehouse you will receive an email with tracking information with a link to track your parcel. 


We would recommend checking your tracking first with the postage service to see if it has been updated as “delivered”. 


If your order has been confirmed as delivered to your address but you are unable to find it, please check your surrounding area for the parcel to see if the driver has put it in a safe place where it's not visible from the street. 


Our parcels are marked as “safe drop” however it is up to the driver’s discretion as to whether a location is safe to leave a parcel. If they feel it is unsafe your parcel may be available to collect from your Local Post Office. 


If you have searched for your parcel and can still not locate it, please contact our customer service team on 1300 403 035 or via our live chat platform.


Our business hours are Monday to Friday 9am to 5pm. Alternatively please email us at so we can create an investigation into this with the courier company for you. 


We do not take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address