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Faulty or Leaking/Damaged Product


If you have received a faulty or leaking/damaged product, please contact our Customer Service team within 7 days with photos of the issue, your order number and a detailed description so we can sort this out as soon as possible for you.


Please note: Do not dispose of this item until you have contacted our Customer Service team and have received a response, or you will not be eligible for a refund or replacement.


Please understand, for any faulty goods we need to contact our suppliers and follow a specific procedure so please bear with us while we investigate. We will have an answer for you as soon as possible.


Faulty Pump 

Step 1 - With one hand firmly grasp the ribbed section of the pump and the lower half of the smooth section together. 

Step 2 - With the other hand grab the nozzle and turn in the direction of the arrow shown on the top of the pump. (The pump will begin to rise and separate)

Step 3 - Pump the nozzle a few times for product to make its way up the pump.