Amend or Cancel my order

We make no guarantees that we are able to cancel, amend or make any changes to your order once it has been placed. 

 

If you wish to cancel your order or make any further changes like address changes, shipping method upgrades or change in quantities for your order, please contact us as soon as possible on 1300 403 035 or via our live chat platform.

 

Our business hours are Monday to Friday 9am to 5pm. Alternatively please email us at enquiries@ozhairandbeauty.com. If you do contact us outside of these times we will respond to you as soon as possible. 

 

Once your order has been sent to our warehouse for processing, it is very difficult to action these requests however, we will try our best to do this for you. 

 

If your parcel is processed in the warehouse and we are unable to cancel your order for you, returning your parcel back to our warehouse will be at your expense. 

 

Please refer to our returns policy at click here

 

We are not liable for replacements or refunds for parcels that are delivered to incorrect addresses provided, we always recommend reviewing your cart and shipping details before you check out!