Incorrect address on my order
If you notice your shipping address is incorrect or incomplete, please reach out to us immediately.
We make no guarantees that we are able to make changes to your order once it has been placed.
It is your obligation to ensure all your address details are correct on your order for us to ship your parcel correctly.
Once your order has been sent to our warehouse for processing, it is very difficult to make these changes however, we will try our best to do this for you.
Your parcel will be shipped as per your instructions.
Once the parcel has been delivered to the provided address, we will not be held responsible and we are not liable for replacements or refunds for parcels that are delivered to incorrect addresses provided. We always recommend reviewing your cart and shipping details before you check out!
If your order has been dispatched from our warehouse and is in the care of Australia Post, you will be able to amend your address once your tracking has been updated with Australia Post via their website or the MyPost app Australia Post Tracking App – Track parcels and control deliveries on the go - Australia Post (auspost.com.au) .
Simply enter your tracking number via the Australia Post site or MyPost app under the ‘Enter Tracking Number’ section and you will be able to amend your address or redirect your parcel here.