FAQs

Are your products genuine or copies?

All our products are genuine. We do not sell any fake or copy products what so ever. We guarantee the authenticity of all our products. These are backed up by genuine Australian Warranties.

How do I use live chat?

Click on the 'Help' icon you see in the bottom right hand corner of the screen and enter key words for what you need help with. If nothing relevant comes up, fill in your details and start chatting with a member of our lovely customer service team.

We are here to help!

How much is it for postage in Australia?

A flat rate of $6.95 per order for Standard Postage and $9.95 for Express Postage  anywhere in Australia regardless of number of items ordered. However, any deliveries over $50 are FREE! (standard postage)

Is there any insurance with our order?

Yes, all our deliveries within Australia have insurance of up to $1,500 with every order at NO EXTRA CHARGE.

How long will my delivery take to arrive?

  • 1-6  business days within Australia for standard postage.
  • 1-3 business days, ( usually next day) within Australia for Express Postage.

How long is the warranty of your products?

All products are genuine and come with the manufacturer’s warranty. Every product has a different warranty period. Please phone us if there are any queries.

Do you accept returns?

  • We do accept returns within 120 days of invoice date
  • Change of Mind returns are accepted, however there is a $9.95 restocking fee and buyer is responsible for return postage and re-postage 
  • All items need to be in original condition, or else the refund/return will not be granted
  • On the rare occasion a good appears to be faulty, we will have it assessed once sent back and we will cover the return postage and re-postage

I'm scared about putting my credit card on the internet?  

Rest assured we offer a 100% secure site. We use Shopify Payments and Paypal as our payment gateway to ensure your optimum security. We also accept Afterpay and Zip Pay payments.

Can you help me with my hair or beauty problem?

Yes definitely. We will answer any of your hair dilemmas. Contact us through the chat, phone or click on contact us and tell us your problem, and we will assist you. 

Can you help me find a product that is not on your website?

 Yes, any products that are not listed on our website, we will do our utmost to order it for you. Please click on contact us and tell us your product.