Customer Service

Want to get the most out of your shopping? Our customer services provide you with the information you need because we want you to fully delight in your shopping experience at OZhair and Beauty.

Can’t find what you’re looking for? Need to place an order urgently? Can't make your mind up? Call us!

Our OZhair and Beauty professionals are here to help!
 
Australia: 1300 40 30 35
 
 

Payment Options

  • You can use all methods of payment when shopping online at OZhair and Beauty! 
  • We are pleased to accept all of the following methods of payment for online purchases:
    • Visa
    • MasterCard
    • American Express
    • PayPal
  • Please note that only one type of payment can be used per order.
  • Please note that all prices listed are in AUD
  • Please note that cheques must be cleared before deliveries can be made.
  • Security: We use Pay Pal as our payment gateway, to ensure you optimum security and confidence when shopping with OZhair and Beauty.

Returns policy and warranty

  • All products are genuine and come with the manufacturer’s warranty. Every product has a different warranty period. Please phone us if there are any queries.

  • We do accept returns within 120 days of invoice date 

  • Change of Mind returns are accepted, however there is a $8.95 restocking fee and buyer is responsible for return postage and re-postage  

  • All items need to be in original condition, or else the refund/return will not be granted 

  • On the rare occasion a good appears to be faulty, we will have it assessed once sent back and we will cover the return postage and re-postage

  • We under no circumstances accept returns on a used hair appliance 
  • Hair appliances will only be accepted as a return if the product has not been opened, used and it is in original packaging 
  • We will not refund a hair appliance that has been sent back to us, if it has been opened used and not in re-sellable condition and the buyer will be responsible for the postage cost back

Delivery and Shipping

Regular Post:

  • FREE for orders over $50
  • $6.95 for orders under $50
  • 1-6 Business Days ( usually arrives within 2 business days)
  • Tracking available 


Express Post:

  • $9.95 for all orders
  • 1-3 Business Days ( usually arrives within 1 business day)
  • Tracking available

All our parcels are shipping via Australia Post

All orders are dispatched within 24 hours of payment*
Orders  may require 1 business day handling


*excluding Saturdays, Sundays and public holidays. If an order needs more than 1 business day handling we will contact you ASA