Customer Care
- Where is my order?
- How long does shipping take?
- What are your delivery charges?
- I have not entered my address correctly on my order
- How much is it for postage in Australia?
- How can I track my order?
- Can I pick up my order from the warehouse or QVB Salon?
- How do I know if my order is ready for pick up?
- Do you offer Same Day and Saturday delivery?
- What is an Australia Post Collection Point?
- New Zealand shipping information
- International shipping information
- Can parcels be ‘safe dropped’ with Australia Post?
- I think my parcel is lost in transit
- Not home to receive your parcel?
- How do I know if my order has been delivered?
- Steps to check delivery
- How to place an order with us
- Can I amend / cancel my order?
- Has my order gone through?
- What are my payment options?
- How do I use my store credit?
- How do I enter a discount code at check out on my mobile device?
- I am having trouble using my discount code
- Can I apply more than one Promo code for my order?
- Do you offer any promotions?
- Do you offer a student discount?
- Can I purchase a gift voucher?
- Can I choose or change my sample?
- Problems placing an order
- My Payment failed
- Multiple transactions for the same order
- Issues ordering multiple of the same item.
- The item I want is out of stock, what should I do?
- Can I place an order over the phone?
- Can you recommend products or help me with my hair or beauty problem?
- What is a Virtual Hair, Skin & Beauty Consultation?
- How do I use live chat?
- Are your products genuine?
- Are your products cruelty free/vegan?
- Do you offer trade discounts or accounts?
- Do you price match?
- What are the warranty periods?
- Do you offer gift wrapping?
- I wish to place a corporate order, how do I do this?
- Can I get a list of ingredients for a product?
- Can I request a product or brand?
- What is your returns policy?
- Incorrect Item Received / Missing item
- Returns : What to Do/Change of Mind Return
- Faulty or Leaking/Damaged Product
- Returning Hair Appliances and Electricals
- Skin Reactions and Allergy Issues
- Can I return my online purchase to QVB Salon?
- When will my return be processed?
- How will I receive my refund?
- Why should I create an account with Oz Hair and Beauty?
- How do I create a new account with Oz Hair and Beauty?
- I have forgotten my online log in details, how do I access my account?
- Can I change the details on my account?
- How do I unsubscribe from your newsletter?
- Do you have a Wish List?
- Do you have a rewards/loyalty program?
- I'm scared about putting my credit card on the internet?
- Credit Card Safety